Company Name : Casagrand
Location : Chennai
Experience in sales & training
Strong communication & leadership skills
Ability to inspire and develop talent
Training Program Development:
* Design and develop comprehensive training programs for telemarketing representatives.
* Create training materials, manuals, and resources that align with organizational goals and industry best practices.
* Regularly update training content to incorporate industry changes, product updates, and customer handling techniques
Onboarding:
* Conduct thorough onboarding sessions for new telemarketing hires, ensuring they have a strong understanding of the company, products, and department processes.
* Facilitate orientation programs to introduce new hires to company culture, policies, and expectations.
Skill Development:
* Identify individual and team training needs through assessments and performance evaluations.
* Implement targeted training sessions to enhance telemarketing skills, objection handling, convincing techniques, and customer relationship management.
Call Coaching:
* Provide ongoing coaching and feedback to telemarketing representatives to improve their performance and achieve team targets.
* Conduct role-playing exercises and simulations to reinforce training concepts and develop practical skills.
Performance Analysis:
* Analyze telemarketing team performance metrics and provide insights to management.
* Collaborate with the quality assurance team to identify areas for improvement and implement corrective action plans.
Technology Integration:
* Stay updated on telemarketing technology trends and incorporate relevant tools into training programs.
* Train representatives on the effective use of telemarketing software, CRM systems, and other tools to optimize performance.